Efsture Software Solution
An Australia-based solution that independently verifies payment information of suppliers.
The Disability Trust (TDT) has implemented the Eftsure software solution as part of its Accounts Payable (AP) and Trusted Plan Management (TPM) processes to improve security measures. Existing suppliers of AP or TPM will have received an email from an organisation called Eftsure with an invitation to confirm details with them; this will include business, ABN and bank account details. New suppliers will go through a similar onboarding process.
Eftsure is an Australia-based solution that independently verifies payment information of suppliers. This reduces the risk of AP or TPM receiving illegitimate change requests or paying the wrong suppliers. In addition, suppliers are better protected as any change of details will be flagged by the Eftsure system. If there is a business email compromise, Eftsure is an additional technical safety net to alert any fraudulent activity.
Payment Protection
Eftsure verifies all supplier details ensuring that supplier payments are protected against fraud and error. Once a supplier has been verified, it is an easy and seamless process.
Eftsure’s verification processes, including the phone call made to new suppliers, ensure the accuracy and legitimacy of an organisation’s details.
Required Information
The business information required for verification includes:
- Bank details
- ABN
- Trading name
- GST registration
- Company contact information.
How secure is Eftsure?
Supplier data is stored in Eftsure servers, which are physically located in Australia, including back up servers. You may already be using Eftsure with other vendors. They presently work with many clients across Australia, including a number of community service providers.
How can I tell whether this is a scam or not?
When you follow the instructions to verify your details on Eftsure’s website, you will see your bank account details are partly populated, which identifies you and names The Disability Trust or Trusted Plan Management, which confirms the legitimacy of the email.
Guidance for Existing Suppliers
If you are an existing supplier, you can update your details at any time by contacting the department with whom you normally do business. They will provide you with an ‘Eftsure change request’ to update your information.
It is your responsibility to ensure that your details are up to date. Please notify us immediately of any changes or discrepancies you notice.
Guidance for New Suppliers
As part of the onboarding process, your Disability Trust or TPM contact will request your company name and email address.
You will then receive an email invitation from Eftsure to register your details as a new supplier, including your:
- ABN,
- company name,
- address, email, and
- bank account details.
After registering your details, an Eftsure team member may contact you within 24-48 hours to verify the accuracy of the provided information.
You will receive a confirmation email from Eftsure once your data has been verified.
To update your details, contact the department you normally do business with and request an ‘Eftsure change request’.
It is your responsibility to ensure that your details are up to date. Please notify us immediately of any changes or discrepancies you notice.
How to verify the legitimacy of a call from Eftsure
If in the event you choose not to validate your account details via the Eftsure bank link functionality, you can expect a phone call from a member of the Eftsure validation team who will verify your details over the phone.
Once Eftsure has finished the verification process, they securely pass your information to TDT/TPM for entry into our finance system. You will then receive a confirmation email from Eftsure when your data has been verified.
How to Change Your Data with Eftsure
To update your details, please contact the department you normally do business with and request an ‘Eftsure change request’.
You will receive an email from Eftsure with a link to update your data in their portal. After updating, you will receive a confirmation email once your data has been verified.
Depending on the data being updated, you may receive a phone call from an Eftsure team member to verify your details over the phone before receiving the confirmation email.
If you need further information:
- The Disability Trust Support please email accountspayable@disabilitytrust.org.au
- Trusted Plan Management please email tpm@disabilitytrust.org.au
- Ring The Disability Trust on 1300 347 224 and ask to speak to the AP or TPM departments
- Eftsure technical support, please call: 1300 985 976 or contact Eftsure customer support: Contact Us Eftsure website
- Access Eftsure supplier help documentation: Supplier Help Documents – Eftsure Helpdesk
