Information for Participants

Helpful information in an accessible format.

Select from the below list of information for participants focusing on our organisational policies, service delivery practices, quality previsions, inclusion initiatives and your rights as a participant or family member.

Quality and Safeguards

Frequently Asked Questions

Complaints and Feedback Policy

Know Your Rights

Human rights and advocacy policy

Lived Experience and co design policy

Child abuse and neglect policy

Person centred practice policy

Access and equity policy

Policy to stop abuse and neglect of adults

Privacy Confidentiality and Dignity Policy

Modern Slavery Statement

Reconciliation Action Plan

Diversity and Inclusion

If you were not able to find the information you are looking for or need further advice or assistance, you can call or contact us with an information request.

We encourage you to provide us with any feedback you have on our services or support, particularly relating to our policies and practices to help us ensure quality outcomes are achieved for all.

You can also get more information from the websites listed below:

National Disability Insurance Scheme (NDIS)

Australian Charities and Not-for-profits Commission (ACNC)