The Disability Trust is developing specialised staffing, customer service and support teams with the skills and resourcing to support our clients in a streamlined and professional customer centred journey. This will also provide our frontline staff, your support workers, with a single point of contact to ensure they have clear communication on their rosters, client information and direction during periods of unplanned service need.
The NDIS has provided us with the drive and opportunity to act on your feedback and create a process that ensures effective and efficient participant and staff communication, and proactive support in the implementation of your NDIS plan.
We are developing teams that will:
- Provide understanding, transparency and visibility
- A consistent experience for customers and staff regardless of location
- Single point of entry and consistent response and follow up times
- Opportunity to accurately gauge our ability to provide new or extra services in regions
These teams will be based from our new Illawarra head office. In the regions you will retain your local customer support to assist with communication, service implementation and that friendly familiar face during times of stress or confusion.
We will be providing information on services, dates and contact details over the coming weeks and look forward to remaining your provider of choice and reducing the impact of interruption in your life. Watch this space and others to learn more about My Trust Customer Relations and our Staffing and Rostering Team (STAR).
